Refund policy

Return & Refund Policy

Last Updated: December 2025

Thank you for shopping with PROpeptides. Our goal is to provide high-quality wellness products with a safe and reliable purchasing experience. Please review our Return & Refund Policy carefully before placing an order.

1. No Returns on Shipped Products

Due to product integrity, safety standards, and regulatory requirements, we cannot accept returns on any shipped products.

Once an order has left our facility or has been marked as “Shipped” by the carrier, it is final sale and non-returnable.

This applies to:

  • All supplements

  • Signaling molecule products

  • Bundles and gift sets

  • Sale or promotional items

We do not resell or restock shipped products under any circumstances.

2. No Refunds on Shipped Orders

Because products cannot be returned once shipped, we do not offer refunds on any shipped orders.

Refunds are only available before an order has been processed and shipped.

3. Refunds or Exchanges for Unshipped Orders

If your order has not yet shipped, you may request:

  • A full refund, or

  • An exchange for another product of equal or lesser value (with price adjustments applied if needed)

To request a change, please contact us immediately at:
Admin@propeptides.com

Once an order moves into the fulfillment or shipping process, we can no longer modify, refund, or cancel it.

4. Damaged, Incorrect, or Missing Items

If you receive:

  • A damaged product

  • The wrong item

  • A missing item

Please notify us within 5 business days of delivery by emailing Admin@propeptides.com with:

  • Your order number

  • Photos of the issue

  • A description of the problem

We will review the case and issue a replacement if appropriate.
Replacements only — no refunds or returns.

5. Lost or Stolen Packages

PROpeptides is not responsible for:

  • Lost packages

  • Stolen packages

  • Carrier delays

  • Packages marked as “Delivered” but not received

Customers must file a claim directly with the carrier.
We will provide supporting documentation if needed.

6. Temperature-Sensitive Products

Some items may be affected by extreme heat or cold. To protect product quality:

  • Retrieve your package promptly upon delivery.

  • We do not replace products damaged by temperature exposure after delivery.

7. Final Sale Items

The following cannot be refunded or exchanged under any circumstances:

  • Shipped products

  • Discounted or promotional items

  • Bundles or gift sets

All shipped items are final sale.

8. Contact Us

For questions about our Return & Refund Policy, email us at:

Admin@propeptides.com

Mailing Address:
PROpeptides / Arizona Sports Medicine
2034 E Southern Ave, Unit O
Tempe, AZ 85282